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Overview Info

What is the SelectiveGO program and am I eligible?

How does the program work?

Where is SelectiveGO available?

Who should I contact with any questions?

How do I access the SelectiveGO app?

How does the app work?

How do I enroll in the SelectiveGO program?

Participation/Discount

What are the costs to participate?

Can I opt out of the program?

How is the discount determined?

How often is my discount calculated?

What are benefits and discounts for good driving behaviors?

Which vehicles are eligible for SelectiveGO?

Are there other discounts for participating in the SelectiveGO program?

Tracking and Scores

What driving behaviors is SelectiveGO tracking?

Do all individuals on my auto policy have to participate?

How does the SelectiveGO app know if I am the driver or the passenger for any given trip?

I have multiple cars on my policy, does it matter which vehicle that I am driving?

What if there are drivers on my policy that are registered for SelectiveGO but do not drive regularly?

Do I need to activate SelectiveGO when taking each of my trips?

How are the driver level scores obtained? How many trips are needed to obtain a score?

Technical & Troubleshooting

What type of phone do I need to use the SelectiveGO app?

How much data does the SelectiveGO app use?

What is the usage of the SelectiveGO app on my phone battery?

Why do I receive a message to “Tap to Resume Auto Start” when I close the SelectiveGO app?

Why are my location services always on?

What happens if I change my phone number?

What happens if I change my phone?

Why do I have a trip that is missing?

What happens if the SelectiveGO app miscalculates a trip?

What happens if I was designated as a driver on a trip but I was not driving?

Privacy

Do I have the ability to review the driver score for all drivers on my policy? What about seeing their current location?

Who else can see my SelectiveGO information?

*Major coverage are: Bodily injury, Property Damage, Medical Payments, Comprehensive, and Collision.