Jim McKeown

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Jim McKeown

Vice President,

Customer Experience and Mobility

Jim McKeown, Vice President, Customer Experience and Mobility, drives the strategic vision for Selective’s CX program, and with his team, delivers unique omni-channel experience and best-in-class self-service and mobile offerings to Selective customers, agents and employees. Jim has over 20 years of experience building and leading diverse and complex Customer Experience, Mobility, Marketing and Digital Strategies for some of the best-performing companies in the world. During his career, Jim has been credited as a visionary for key product delivery, customer experience and digital innovation.

Education

B.S. in Business Management from Franklin Pierce University in New Hampshire
M.B.A. in International Business from the Richmond School of Business in London
Attended the Executive Development Program at Wharton School of Business

Influence

Jim often speaks about the Customer Journey and The Power of Choice and has contributed to a number of industry publications and podcasts, including The Standard and Independent Agent, and the On Point Podcast on Insurance Journal TV.

Follow

Follow Jim’s CX journey here and as he delivers a keynote presentation at the CXFS conference in November 2020.

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Jul 14, 2020

Wash, Rinse and Repeat

Four things to keep in mind for proactive communication plans.

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Nov 30, 2020

Cut the Cord and Think Outside the (Cable) Box

Companies need to ensure they are always listening to their customers, reading between the lines, thinking forward and providing valuable solutions. Now more than ever, it’s time to think outside of the box.