COVID-19 Billing Update
For Personal and Business Policies
We know the COVID-19 public health and economic crisis is affecting every person and every business – and, like you, we are adjusting to these challenging times. If you need a billing accommodation, please contact our team at (800) 735-3284 or [email protected].
We understand the extraordinary circumstances everyone is in today and are available to help you.
This situation continues to evolve rapidly, and we will share information as it is available. Thank you for your partnership.
- All Customers Except Flood
Pay your bill online or over the phone
Automated 24/7 phone payments 888-974-7400
Phone: 800-735-3284
Hours: 8am – 11pm (ET) M-F, 8am – 8pm (ET) Saturday
For Assistance with the PaySync© Program, contact our PaySync© team by phone
Phone: 877-779-6248
Hours: 8am – 5pm (ET) M-F
- Flood Customers
Pay your bill online, over the phone or via the mail.
Email: [email protected]
Phone: 877-348-0552
Hours: 8am – 10pm (ET) M-F
Address: Selective Insurance Company of America
P.O. Box 782747
Philadelphia, PA 19178-2747
Overnight Address:
Selective Insurance - Lockbox Services (Box #2747)
MAC Y1372-045
401 Market Street
Philadelphia, PA 19106